Track and manage customer support interactions and complaints. This table helps organize support tickets by priority, type, and deadline while maintaining a record of customer communications and issue resolutions.
Last updated 2 hours ago
| # | Sources | Date | Hour | Name | Type | Order Number | Complaint Sub Type | Priority Level | Deadline | Email summary | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | gmail_expo....mbox | 01/20/2025 | 4:01 PM | John D. Smith | Complaint | 21022682 | Delivery | High | 02/15/2025 | The customer didn't receive the package. Client needs it before 02/15/2025 | ||
| 2 | gmail_expo....mbox | 01/20/2025 | 3:15 PM | Émilie Dupont | Request | N/A | N/A | Low | N/A | Question about the pricing. | ||
| 3 | gmail_expo....mbox | 01/20/2025 | 10:44 AM | Giovanni Rossi | Complaint | 21022753 | Delivery | High | 02/17/2025 | 2 items missing. Client needs them before 02/17/2025 | ||
| 4 | gmail_expo....mbox | 01/20/2025 | 10:56 AM | Michael T. Davis | Complaint | 21022633 | Quality | Medium | N/A | Complaint about quality of received package. Broken fries maker. | ||
| 5 | gmail_expo....mbox | 01/20/2025 | 3:10 PM | Marie-Claire Fournier | Request | N/A | N/A | Low | N/A | N/A | ||
| 6 | gmail_expo....mbox | 01/20/2025 | 3:09 PM | Luca Bianchi | Complaint | 21022238 | Pricing, quality | Low | N/A | The price is too high for the quality for | ||
| 7 | gmail_expo....mbox | 01/20/2025 | 1:26 PM | Jessica M. Lee | Complaint | 21022310 | Delivery | High | 01/24/2025 | The customer has not received his package and it is displayed delivered on the site. Needs it before 01/24/2025 | ||